Officials seek certification requirement for 911 dispatchers

COEUR D'ALENE, Idaho (AP) — The manager of the Idaho State Police's emergency communication program says certification should be required for emergency dispatchers.Lt. Kevin Haight tells the Coeur D'Alene Press (http://bit.ly/2gly3DK) in a story on Friday that the dispatchers face difficult situations that can make the difference between life and death.