'Kick that to voicemail': KCSO 911 Call Center severely understaffed, struggling to keep up
COEUR D'ALENE, Idaho -- The 911 Call Center run by the Kootenai County Sheriff's Office is in critical need of more dispatchers.…
call center
'We want to help folks': contact tracers take on increase in COVID-19 cases
The key to ending the pandemic is stopping the spread of the virus. To do that, people need to know if they've been exposed.
From fielding balls to fielding calls, Spokane Indians staff answer COVID-19 and school questions
Information about COVID-19 and schools can change quickly, that's why there's a phone line dedicated just for parents.
US call centers training workers to be super agents
Manufacturing isn't the only sector that has sent American jobs overseas over the past decade.
